Have you ever hired a remodeling contractor and you have trouble reaching him during or prior to the project? Have you felt as though you were managing your own project?
Having been a professional design/ build remodeling contractor specializing in outdoor living spaces, we hear many concerns from our potential customers as it relates to communication. We have instituted several mechanisms to provide customers effective ways to communicate.
Unlike our smaller competitors, we have a human being answer the phone 6 days a week (closed on Sundays for rest!). When you have invested a significant amount of money in a project, you certainly deserve the right to talk to a person live when you feel the need.
We assign Project Manager’s to our projects that are charged with single point accountability for homeowner’s with any questions that arise during construction and the consumer is provided with this persons cell phone number.
Finally, we have a scheduling software that we enable our customers access to 24/7 so that they can check on progress or what’s next even after hours! How’s that for effective communication with a remodeling contractor?
Archadeck of Charlotte is the largest of Archadeck franchises and was started in 1988. Go to Outdoorlivingcharlotte.archadeck.com for more information.